
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
90 Days Limited Warranty
Safe Checkout
Made For Zoomies
Free Shipping
Frequently Asked Questions
Is it safe if my dog bites it?
Is it safe if my dog bites it?
The outer shell is made from soft silicone, while the motor and battery are protected inside the inner core.
The Zoomie Ball is designed for chasing and interactive play — not as a chew toy. If your dog is a strong chewer, we recommend supervised play and putting the ball away when playtime is over.
Will it work on my floors?
Will it work on my floors?
The Zoomie Ball works best on hard indoor surfaces such as hardwood, tile, and laminate.
It may also work on low-pile carpet, but thicker rugs or shaggy carpet can slow down the movement.
How long does the battery last?
How long does the battery last?
The built-in 500mAh rechargeable battery provides up to approximately 4 hours of working time and up to 7 days of standby time, depending on how the ball is used.
Simply recharge it with the included charging cable when needed.
What are Normal Mode and Crazy Mode?
What are Normal Mode and Crazy Mode?
Normal Mode gives your dog a gentler, steadier chase.
Crazy Mode creates more active and unpredictable movement for dogs that love a faster challenge.
Start with Normal Mode if your dog is trying the Zoomie Ball for the first time.
What's the difference between the two options?
What's the difference between the two options?
Ball + Remote Control
Includes the Zoomie Ball and a remote control, so you can guide the movement yourself or enjoy automatic play.
Self-Rolling Ball Only
Includes the Zoomie Ball without the remote. The ball still rolls and changes direction automatically.
Can I wash the ball?
Can I wash the ball?
The outer shell can be cleaned after play.
Because the product contains electronic components, do not soak or fully submerge the inner core in water. Wipe the core clean and keep the charging area dry.
The product is rated IP54 for splash resistance, not full waterproofing.
What size is the Zoomie Ball?
What size is the Zoomie Ball?
The ball measures approximately 80 mm / 3.15 inches in diameter and weighs around 165 g.
We recommend supervised play, especially with larger dogs or strong chewers.
Does it need an app?
Does it need an app?
No.
There is no app, Bluetooth connection, or complicated setup required.
Turn it on, close the shell, and let the chase begin.
What if my dog doesn't play with it right away?
What if my dog doesn't play with it right away?
Every dog reacts differently to a moving toy.
Start with Normal Mode and let your dog investigate the ball at their own pace. Some dogs chase it immediately, while others need a little time to get comfortable with the movement and lights.
Is there a warranty?
Is there a warranty?
Yes. Your ZenCanis™ Zoomie Ball is covered by our 90-Day Limited Warranty for manufacturing defects affecting the motor, battery, charging function, or remote control under normal use.
Damage caused by chewing, misuse, drops, or excessive water exposure is not covered.
Still have questions?
Still have questions?
We’re happy to help.
Contact the ZenCanis Customer Support Team and include your order number if your question is about an existing order.



