Shipping Policy

Thank You for Choosing ZenCanis™

At ZenCanis™, we’re committed to bringing you practical, high-quality dog products at great prices.

To help keep our prices competitive, some of our products are shipped directly from our fulfillment partners in Asia. This allows us to reduce unnecessary costs while still providing reliable delivery to our customers.

Shipping Times

We want you to know exactly what to expect after placing your order.

United States
Estimated delivery time: 7–10 business days

International
Estimated delivery time: 9–18 business days

Please note that business days do not include weekends or public holidays. International delivery times may also vary depending on customs processing in the destination country.

Order Processing Time

Orders typically require 1–3 business days for processing, packing, and shipment.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking Your Order

As soon as your order is on its way, we’ll send you a tracking link so you can follow your package throughout the delivery process.

Please allow a short period of time for tracking information to update after your shipment confirmation is sent.

Why Does Shipping Take a Little Longer?

Some ZenCanis™ products are shipped from our overseas fulfillment partners.

By working directly with these partners, we’re able to keep operating costs lower and offer our products at more competitive prices.

We work with established shipping carriers to ensure your package reaches you safely and reliably.

Possible Shipping Delays

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside of our control, including:

• Customs inspections

• Weather conditions

• Carrier delays

• Public holidays

• High-volume shipping periods

• International logistics disruptions

We appreciate your patience if your order experiences an unexpected delay.

Your Satisfaction Is Our Priority

If you have any questions regarding your order, shipment, or tracking information, please contact our customer support team at:

zencanisofficial@gmail.com

We’ll be happy to assist you.

Thank you for choosing ZenCanis™ and for trusting us to be part of life with your dog.

Warm regards,
The ZenCanis™ Team