Shipping policy
Thank You for Choosing Dear Memory™
At Dear Memory™, we’re committed to creating meaningful keepsakes that help you celebrate the people and moments that matter most.
To keep our products affordable while maintaining reliable worldwide delivery, some orders may be shipped directly from our trusted international fulfillment partners.
Shipping Times
We want you to know what to expect after placing your order.
United States
Estimated delivery time: 7–10 business days
International
Estimated delivery time: 9–18 business days
Business days do not include weekends or public holidays. International delivery times may vary depending on customs processing in the destination country.
Order Processing Time
Orders typically require 1–3 business days for processing, packing, and shipment.
Once your order has been shipped, you’ll receive a confirmation email with your tracking information.
Tracking Your Order
As soon as your package is on the way, we’ll send you a tracking link so you can follow its progress.
Please allow a short period of time for tracking information to update after your shipment confirmation is sent.
Why Does Shipping Take a Little Longer?
Some Dear Memory™ products are shipped from our international fulfillment partners.
Working directly with these partners helps us keep costs lower while continuing to offer meaningful products at accessible prices.
We work with established shipping carriers to help ensure your order arrives safely and reliably.
Possible Shipping Delays
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control, including:
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Customs inspections
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Weather conditions
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Carrier delays
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Public holidays
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High-volume holiday shipping periods
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International logistics disruptions
We appreciate your patience if your order experiences an unexpected delay.
Your Satisfaction Is Our Priority
If you have any questions about your order, shipment, or tracking information, please contact our customer support team at:
We’ll be happy to assist you.
Thank you for choosing Dear Memory™ and allowing us to be part of your special moments.
Warm regards,
The Dear Memory™ Team